Returns & Exchanges
At Schmitt Music, we want you to be completely satisfied with your purchase, offering a flexible 30-day return window for most instruments and accessories. Our goal is to ensure you have the right tools for your musical journey through a seamless exchange or refund process.
Initiate Your Return
Contact our customer service team or visit your local Schmitt Music store with your original receipt to begin the authorization process.
Prepare the Item
Ensure the product is in its original condition and packaging, including all manuals, mouthpieces, and accessories that were included at the time of purchase.
Ship or Drop Off
Affix the provided return shipping label to your package or bring the item directly to any of our retail locations for immediate processing.
Receive Your Refund
Once our technicians inspect the instrument, we will issue a refund to your original payment method, typically processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing