Frequently Asked Questions
Everything you need to know about your musical journey with Schmitt Music.
What is your return policy for musical instruments?
We offer a 30-day return policy on most instruments and accessories. Items must be in their original condition and packaging. Please note that certain items, like mouthpieces and reeds, are subject to hygiene restrictions.
Do you offer financing for high-end instruments?
Yes, we provide several flexible financing options through our partners to help you bring home the instrument of your dreams. You can apply directly at checkout or visit any of our store locations.
How long will it take for my order to ship?
Most in-stock orders are processed within 1-2 business days. Shipping times vary by location, but standard delivery typically takes 3-7 business days within the continental United States.
Are your instruments inspected before they are shipped?
Absolutely. Every instrument undergoes a multi-point inspection and professional setup by our certified technicians to ensure it is play-ready the moment it arrives at your door.
Do you offer instrument repair and maintenance services?
Yes, Schmitt Music operates full-service repair shops staffed by expert technicians. We handle everything from basic restringing and tune-ups to major structural repairs for brass, woodwind, and orchestral strings.
Can I rent an instrument before deciding to buy?
We offer a convenient 'Trial-Purchase' rental program for students and beginners, allowing you to apply a portion of your rental payments toward the eventual purchase of the instrument.